This report relates to work that has taken place during the final year of GD1. The challenges facing NGN in seeking to deliver its work plan commitments for that period, whilst also dealing with the impacts of Covid-19, are well recognised. We also note the concurrent complexities of forward planning for GD2 and completing negotiations with Ofgem. We are, therefore, grateful for the continued levels of positive engagement with the senior management team and the secretariat they have provided for the group.
Customer Engagement Group Report 2021