Putting customers at the heart of
Northern Gas Networks’ plans and actions


The Independent Stakeholder Group (ISG), which was previously CEG, is responsible for providing challenge on whether Northern Gas Networks is delivering the commitments set out within their business plan during the period 2021-2026 (known as RIIO-2).

The group aims to represent the needs and interests of current and future customers in ensuring Northern Gas Networks delivers an affordable and sustainable business plan, including encouraging the company to consider the impacts on the environment and wider society in a customer context.

Find out more about Northern Gas Networks.


The Independent Stakeholder Group is here to champion customers throughout much of Yorkshire, the North East and northern Cumbria. Our role has evolved to challenge NGN on their performance against the promises set out in the Business Plan and the business’ responsiveness to ever changing consumer needs.

The regulator, OFGEM, has published more detail on the role and focus of the Independent Stakeholder Group. Find out more here.

Our key objectives are to:

  • Assess, challenge and monitor Northern Gas Networks preparedness ahead of the next business plan, and delivery of commitments during the RIIO-2 period

  • Ensure the needs of millions of customers, including the most vulnerable, are truly reflected in the services they receive.

  • Contribute to both local and national drive to innovate and decarbonise a vital element of the UK’s energy mix.

  • Promote the economic growth of a large swathe of the North of England, by steering the strategy of one of its largest employers and investors.


We’re passionate about the value of customer-led services and will be sharing our skills, experience and expertise to help create a gas network fit for the future.

Our panel is made of members with expertise and specialist knowledge in finance and commercial strategy, gas distribution and the regulatory framework, social inclusion and fuel poverty, innovation and the future of energy and environmental improvement and decarbonisation.

Members were recruited in an open selection process. A recruitment pack setting out the core skills and experience required for the role was publicised on Northern Gas Networks’ website, and through social media channels and local and national media. Potential candidates submitted their applications to ISG Chair Jenny Saunders, who interviewed them and selected the group.

Jenny Saunders

"I feel privileged to represent customers across this network. The ISG will be a powerful guiding force that shapes Northern Gas Networks’ business plan."

Eddie Proffitt

"The gas industry is entering a challenging period and I would like to bring my experience in the Industrial and Commercial consumer sector to contribute to a positive outcome for Northern Gas Networks leading to benefits for all consumers."

Rupika Madhura

Charlotte Allan

"As a future customer of Northern Gas Networks, I hope that by being a member of the ISG I can be a fair representation of the company's future customers, ensuring that their voices will be heard."

Yvana Ferreira

"Being part of the Northern Gas networks Independent Stakeholder Group has not only allowed me to make sure young voices are being heard, but also gives me hope and something to look forward as a future customer, by seeing and holding NGN accountable for its future innovations"

Carole Pitkeathley

"As a recognised industry expert who is passionate about ensuring consumers are at the heart of decisions made about them, I joined the committee to ensure that the consumer voice is heard and that not only are engagement and business plans robust but they are also inclusive and align with consumer and community priorities."

Prof. Alan Lowdon OBE

"British Gas was very formative in my career development; joining Northern Gas Networks Independent Stakeholder Group allows me the opportunity to give back to customers and the wider industry."

Brian Matthews

CEG Blog

Catch up with the latest from the ISG panel.

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We’re always keen to hear your views. Please get in touch. We’d love to hear from you.