Hollie Scott 27 March 2026

ISG Recruitment 2026 – ˗ Industrial and commercial customers, large energy users and business customer insight

2026 ISG recruitment

Independent Stakeholder Group

Your opportunity to shape the future

The North of England’s gas distributor, Northern Gas Networks (NGN) Independent Stakeholder Group (ISG ) is recruiting new members.  Established in 2018, the group helped to shape two customer focused business plans (2021-26 and 2026-2031) and is providing ongoing challenge to ensure delivery of the plans continues to meet stakeholders’ needs.

The Opportunity

We are looking to refresh the group and are seeking to appoint a new members with specialisms in:

  • Industrial and commercial customers, large energy users and business customer insight

who are able to scrutinise Northern Gas Networks’ current and future business plan. The ISG is a diverse group of people who are passionate about the value of customer led services and who are willing to share their skills, expertise and experience to help create a gas network fit for the future.

The ISG is an independent group that monitors and challenges NGN to make sure it continues to meet stakeholder’s and customers’ needs.

The Role

Specialism 1: Industrial and commercial customers, large energy users and business customer insight

As a member, you will bring a strong industrial and commercial customer lens to the Group’s work, ensuring that the voice of larger users is properly considered in NGN’s plans and delivery.

You will be expected to:

  • scrutinise NGN’s understanding of industrial and commercial customer needs
  • challenge how business customer views are gathered, tested and reflected in decisions
  • bring insight on large users, commercial demand, resilience, operational impacts and transition risks
  • help the ISG assess issues such as affordability, value for money, service quality, future network use and low-carbon transition impacts for business customers

About you

We are looking for someone with senior level experience and independent judgement, ideally gained in one or more of the following areas:

  • industrial and commercial energy use
  • representation of large business customers or major users
  • energy management, industrial decarbonisation or commercial energy strategy
  • regulated infrastructure, utilities or business customer services
  • trade bodies, industry associations or major customer advocacy.

You should understand the pressures facing industrial and commercial users, including reliability, cost, competitiveness, operational disruption, transition uncertainty and the implications of changing energy policy.

You should also be comfortable analysing complex material, asking probing questions and working as part of a diverse independent group.

A strong understanding of NGN’s region, or of the sectors and major users within it, would be advantageous.

By getting involved you will have the opportunity to:

  • Assess and challenge the implementation of Northern Gas Network’s Business plan for 2026-31
  • Ensure that stakeholder and customer views reflected in NGN’s proposed outcomes for 2026-31 are carried out;
  • Ensure that the needs of millions of customers, including the most vulnerable, are truly reflected in the services they receive;
  • Contribute to both the local and national drive to innovate and decarbonise a vital element of the UK’s energy mix

To fulfil your duties as a board member we would need:

  • Your expertise and knowledge in one of the above specialist areas combined with your ongoing intellectual curiosity providing independent, constructive and evidence-based challenge in the public interest;
  • You to be located within or have a deep understanding of NGN’s geographical area and business;
  • Your attendance at a 1-day induction event and capacity to attending ISG bi-monthly meetings 3 x held in person across NGN’s region and 3 x online, stakeholder events, subgroup meetings on specialist topics, and other related activities up to 20 days a year, with the potential to increase by mutual agreement; and
  • Your commitment to serve for a term of two years, (with the potential to renew)

Remuneration:

We remunerate group members either at a specific agreed day rate or other arrangements through their organisation.

We actively welcome applications from everyone, regardless of age, gender, ethnicity, sexual orientation, faith or disability across the NGN region.

Interested in joining us?

We will be looking to speak to interested parties in May with a view to new panel members joining in July.

To arrange an informal discussion with the Chair Brian Matthews please email istg@northerngas.co.uk

To apply, please submit a covering letter briefly outlining why you are interested in this opportunity and what area(s) of expertise you feel you could bring as well as a copy of your CV to istg@northerngas.co.uk by 10th April.

Background

NGN at a glance

Since Northern Gas Networks started operating in 2005, they have been leading the way as one of the most cost-efficient of the UK’s gas distribution networks.

Northern Gas Networks is recognised as a dynamic, passionate, people focused team that safely and reliably delivers gas to over 2.9 million homes and businesses across the North East, northern Cumbria and much of Yorkshire.

NGN directly employs around 1,600 people and provides regular work to around 800 contractors.  NGN’s engineers are out on the streets 365 every year carrying out planned and unplanned upgrades and responding to gas emergencies to keep customers connected and make sure they stay safe.

Northern Gas Networks is heavily regulated by Ofgem and much of their funding comes from homeowners’ energy bills so it’s important that they are constantly pushing forwards and finding new ways to meet the needs of their customers.  At the heart of that is stakeholder engagement and making sure NGN priorities meet those of the people they serve.  Without this guidance they can’t meet their aims of providing excellence in customer service.

NGN and the ISG

“The ISG has played a key role in helping us to keep the voice of our customers at the centre of our plans.  This is an exciting opportunity to shape the future of the energy mix for the north of England and I look forward to continuing to work closely with the ISG to ensure our stakeholders are at the heart of our business decisions.” Mark Horsley, Chief Executive Officer at Northern Gas Networks