Reflections from the NEA Conference 2026
Members of the Independent Stakeholder Group recently attended the National Energy Action (NEA) Annual Conference, which this year marked the organisation’s 45th anniversary. The event brought together stakeholders from across charities, local authorities, energy networks, suppliers and community organisations to discuss progress and challenges in tackling fuel poverty. The conference included a ministerial address from Martin McCluskey MP, Minister for Energy Consumers, who was clear that it is not acceptable for people to be living in cold and damp homes. His remarks reinforced the government’s focus on affordability, consumer protection and delivery through the Warm Homes Plan and Fuel Poverty Strategy.
A strong theme throughout the conference was that delivery, not policy ambition, will determine success. The Warm Homes Plan was broadly welcomed, but there were consistent questions about capacity, trust and how programmes will reach the most vulnerable households. The importance of trusted intermediaries such as charities and advice organisations was emphasised, recognising that engagement and support are often needed before retrofit can begin. Regional delivery was also a major focus, with combined authorities expected to play a growing role in coordinating local action, we look forward to see it impact in the NE of England (and across the UK). One notable observation was the limited discussion of the future role of gas during the transition to low-carbon heating, despite most households still relying on gas and its likely remaining part of the system for many years (this is something we will be following up on). Overall, the conference highlighted strong commitment across sectors to reduce fuel poverty and improve homes. For the ISG, the key message is that customer outcomes must remain central as delivery accelerates.
