In 2018, Ofgem set new requirements for network companies with the aim of supporting further improvements in engagement with their stakeholders to ensure companies’ plans for the future are aligned with consumer needs in a rapidly changing world. As part of this, NGN (along with other distribution businesses) was required to establish a Customer Engagement Group (CEG) to challenge its RIIO-2 business plan. Within its business plan for RIIO-2, NGN committed to an enduring role for the CEG as a key part of its ongoing Stakeholder Engagement Strategy.
The CEG is anticipated to be in place until at least the end of the RIIO-2 period April 2026. This will cover:
• Monitoring of NGN’s delivery of commitments during the RIIO-2 period
• Development of NGN RIIO-3 business plan; and
• Ongoing engagement with relevant regulators, including OFGEM as required.
These Terms of Reference have been developed in lieu of Ofgem guidance on the role of Customer Engagement Groups following the RIIO-2 business planning process. They may extend based on further guidance from Ofgem or changes to business requirements, by mutual agreement.